You can notify us of changes to your order. Until the moment that we carry out the pre-inspection, this is free of charge. If you have order without an installation order, changes can be made free of charge until the delivery or collection date is planned.
If you want to make changes after the times mentioned above, we will charge 25.00 euros incl. VAT. This is because of the extra work that this entails.
After an order has been placed and we have received the deposit, we will process an order. This means that after the goods are complete, the order is prepared in its entirety for shipment by forklifts. Preparing an order can easily take 20 to 40 minutes. The forklift driver puts the materials down separately so that the materials are reserved for you. If you change your order, these activities must be (partially) undone and new activities must be performed. For that reason, we charge change costs.
If you only want to extend an order (order additional quantities or products), you can simply place a new order referring to your previously placed order. These orders are then merged at no extra cost.
Do you want to change your order?
Send an e-mail with your name, order number, and a clear description of your change to [email protected]
. We will then process the change as soon as possible. We do not handle order changes over the phone.