Order volgen    Klantenservice    085 200 7199

Vivimex
Vivimex
FAQ2022-07-09T21:43:44+02:00
Can I use a steamer to clean a PVC floor?2022-07-09T23:42:39+02:00

We advise against this. There are known cases where the glue became harder and the PVC strips no longer had any adhesion.

I accidentally ordered too much, can Vivimex take this back?2022-07-09T23:40:38+02:00

Yes, you can return or have collected the goods ordered in excess (provided that this is not a residual batch). The costs of the return, administration, and warehouse handling are then for your account. At your request, we can provide the exact costs in advance.

I accidentally ordered too little, what now?2022-07-09T23:39:59+02:00

You can simply order the extra quantity from us, sometimes at extra transport costs. We at Vivimex will always do everything we can to minimize costs for the customer. You will always receive a cost estimate in advance if this applies to you.

It turns out I ordered the wrong thing afterwards, can Vivimex do something for me in this?2022-07-09T23:29:32+02:00

You can of course always place a new order with Vivimex, if you would like to have the incorrect order returned, please contact Vivimex. The costs for taking back and resending the goods are then for you. The costs for resending the goods may be higher than what you paid for the first delivery. Because the costs actually incurred by us are higher than we asked the customer as a contribution for the first delivery, the actual costs must be charged for return delivery or new shipment.

Afterwards I am not satisfied with my order, can Vivimex do something for me?2022-07-09T23:28:21+02:00

You can of course always place a new order with Vivimex, if you would like to have the incorrect order returned, please contact Vivimex. The costs for taking back and resending the goods are then for you. The costs for resending the goods may be higher than what you paid for the first delivery. Because the costs actually incurred by us are higher than we asked the customer as a contribution for the first delivery, the actual costs must be charged for return delivery or new shipment.

What can I do if the delivery does not match my order?2022-07-09T23:27:19+02:00

If you notice this upon delivery, please contact Vivimex. We will then look for a suitable solution.

Can I also cancel the undelivered products?2022-07-09T23:26:35+02:00

Yes, this is possible. Vivimex will then refund the amount already paid by you for the value of the undelivered products.

What can I do if the delivery does not match my order?2022-07-09T23:25:49+02:00

If you notice this during delivery and state this on the shipping letter, you can contact Vivimex by telephone (Monday to Friday from 9 a.m. to 5 p.m.) or [email protected] and send photos of the damage to [email protected] , we will then look for a suitable solution.

What should I do if my complete order has not been delivered?2022-07-09T23:24:29+02:00

You must indicate this to the driver and state this on the dispatch letter, then you must contact Vivimex via the email address [email protected] and state the situation and the shortage and add clear photos of the damage.

Can I also cancel the undelivered products?2022-07-09T23:23:36+02:00

Yes, this is possible. Vivimex will then refund the amount already paid by you for the value of the undelivered products.

Is Vivimex also responsible for damage that occurs during installation or after receipt of the order?2022-07-09T23:23:03+02:00

No, Vivimex bears no responsibility for the products after receiving and/or putting the order into use.

My order is not in stock and can therefore not be delivered on the delivery date I requested, what now?2022-07-09T23:20:17+02:00

The desired delivery date is never a definitive delivery date without this being confirmed by Vivimex’s transport planning. If at the time of ordering the desired products were not in stock, it is always possible that the stock will be delayed before it is returned. Vivimex unfortunately has little influence on this and this is therefore seen as force majeure.

If part of my order is in stock and part is not, can the part that is in stock be delivered?2022-07-09T22:54:41+02:00

In principle, Vivimex only delivers your complete order. If desired, it is possible to deliver a part, but additional transport costs will be charged.

Can I pay via a building fund account at Vivimex?2022-07-09T22:53:41+02:00

It is indeed possible to pay via your building fund account. Mention this in the comments box when ordering. At the payment option, select full prepayment and then payment by bank transfer. You will receive an invoice 1 to 2 days after placing your order.
Take into account a possibly longer delivery time, as a transfer via a construction account to Vivimex can take 1 to 3 days. Your order will be passed on to the distributor after payment is received.

Can I pay via a construction deposit at Vivimex if I need my order within 1 week?2022-07-09T22:52:57+02:00

When ordering, a state in the comments field that you want to pay via a building fund account. When you have received the invoice from Vivimex, submit it to your building fund account and ask them to pay the amount into your account. Keep in mind that the payment of the construction deposit can take several days, depending on your construction deposit. Select the payment option when ordering the deposit of 25% of the total amount and pay it via iDEAL.

Are the prices of Vivimex always the same?2022-07-09T22:52:16+02:00

The prices shown on the website may change under the influence of several factors. Think of changes in the exchange rate, an increase in the costs of sea freight transport, decreasing stock at the suppliers, and so on. When you have placed an order with the associated (down) payment, the price of that order will of course not change with a possible price increase, with the exception of legal regulations or provisions or a form of force majeure. See also the general terms and conditions . Fortunately, price changes don’t happen regularly. In addition, we will always continue to offer you the best possible price.

Do all prices of Vivimex include VAT?2022-07-09T22:51:09+02:00

Yes, all prices on the Vivimex website include VAT unless otherwise stated.

Is it possible to get an extra discount at Vivimex?2022-07-09T22:47:29+02:00

In principle not, because of the very competitive prices of Vivimex.

How can I pay at Vivimex?2022-07-09T22:29:33+02:00

Vivimex offers you two payment options.
1) You pay the full amount in advance.
2) You make a deposit of 25% of the total amount (+ EUR 25 cash on delivery costs) and pay the rest in cash on delivery.

Can I pay with iDeal at LAB21?2022-07-09T22:28:34+02:00

Yes, this is possible. Go through the entire ordering process on our website.

Can I pay by bank transfer at Vivimex?2022-07-09T22:28:05+02:00

Yes, this is possible after placing an order. You will then receive our payment details by e-mail.

Can I pay with a credit card at Vivimex?2022-07-09T22:27:27+02:00

No, unfortunately this is not possible.

Do I always have to pay a part in advance at Vivimex?2022-07-09T22:26:59+02:00

Yes, this is partly in connection with holding the stock for your order.

How much is the down payment?2022-07-09T22:25:16+02:00

The standard deposit at Vivimex is 25% of the total amount. If you opt for a down payment, the transporter will charge € 25 cash on delivery which you can pay on delivery.

Can I also pay after delivery?2022-07-09T22:24:45+02:00

No, you can (in the case of a deposit) pay the remaining amount in cash and appropriate to the driver during delivery.

Do I have to pay cash or PIN to the driver during delivery?2022-07-09T22:24:16+02:00

Upon delivery of the goods, the outstanding amount can only be paid in cash and appropriately.

If my payment is not received on time, will my order be delivered?2022-07-09T22:23:24+02:00

No, your order can only be delivered when we have received at least a deposit of 25% of the total amount.

Will I receive an official invoice for my order?2022-07-09T22:22:57+02:00

You will always receive an order confirmation when you place an order with Vivimex, upon request Vivimex can send you an official invoice of your order after delivery.

How can I order from Vivimex?2022-07-09T21:57:33+02:00

Orders are always processed through our website. Our sales advisors are happy to help you place your order. You can visit one of our showrooms, or contact us by e-mail or telephone.

What is the minimum order quantity?2022-07-09T21:56:57+02:00

Vivimex works without minimum order quantity. In some cases, a surcharge may be charged. Please refer to our website for more information.

How can I order a product that is not in stock?2022-07-09T21:56:15+02:00

You can contact Vivimex for this. We can then tell you when we expect the order to be back in stock and when it can be delivered again.

Can I still change my order?2022-07-09T21:55:25+02:00

Yes, this is possible, but only by telephone. Please contact Vivimex to adjust your order.

Can I also adjust my order when it has already been scheduled for delivery?2022-07-09T21:54:30+02:00

No, this is no longer possible as this size can affect the planned route. Think, for example, of a truck that suddenly becomes too full or too heavy.

I accidentally ordered too little, what now?2022-07-09T21:53:46+02:00

If you notice this before delivery, you can contact Vivimex. If your order has not yet been scheduled for transport, we can adjust it for you. Keep in mind that if you have ordered an item that is purchased especially for you, you cannot adjust it free of charge.
If you notice a shortage after delivery, you can contact Vivimex for back order.

Can I cancel my order free of charge?2022-07-09T21:52:49+02:00

No, unless expressly agreed otherwise in writing. When you confirm your order, the internal order process is started. During this process, Vivimex incurs costs, which we are forced to pass on in the event of cancellation.

I want to cancel my order, but I have already paid. Do I just get my money back?2022-07-09T21:52:01+02:00

The amount already paid by you will be refunded by Vivimex after the deduction of costs incurred as a result of your cancellation.

Can I also pick up in the showrooms?2022-07-09T21:50:45+02:00

No, we do not keep stock in the showrooms.

Are the showrooms open every day?2022-07-09T21:49:59+02:00

Our current opening hours can be found under Address and Opening Hours .

Can I also place my order in one of the showrooms?2022-07-09T21:46:27+02:00

Yes, this is no problem at all. Our on-site staff will be happy to assist you.

Can I also pay cash in the showrooms?2022-07-09T21:45:55+02:00

No, this is not possible. In the showrooms, you can only pay by PIN or via internet banking.

Can I also pay by credit card in the showrooms?2022-07-09T21:45:01+02:00

No, this is not possible. In the showrooms, you can only pay with a PIN or internet banking.

Test2022-07-09T21:39:38+02:00

Yes Test

Title

Go to Top